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#1 Wed, 05/11/2014 - 10:32

Neato Botvac - What's the Cheapest Price in Australia?

We are looking to get a Neato Botvac after reading good reviews on Amazon and a few other places but would like to find a good price. Neato BotVac 70, 75 and 80 are same product with just different accessories but BV 80 seems to have all accessories without huge premium over other models.

  • An eBay seller consumerelectronicscostsavers has the cheapest price which comes out to be around $675 with shipping. But no warranty and cumbersome return process if something goes wrong.
  • AU Robo sells it for around $732 with shipping and promise 1 year local warranty. There are mixed reviews on the reliability of their warranty promise.

David Jones and Appliances Online are selling an older model XV 21 on a 50-100% premium and none of the Amazon sellers ship it to Australia any more.

Should I just bite the bullet and go with AU Robo?



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Fri, 07/11/2014 - 12:56

how much is the warranty if you buy from ebay?



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Fri, 07/11/2014 - 13:46

jaslynn2 wrote:
how much is the warranty if you buy from ebay?

I doubt you will get any warranty even if Neato had a service centre in Australia and same goes with smaller resellers.



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Fri, 07/11/2014 - 13:55

thanks.

p.s. why can't I add deals? i get the message that only users who are in australia can post deals and when I last checked, WA was still part of australia. am I missing something?



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Fri, 07/11/2014 - 14:13

jaslynn2 wrote:
thanks.
p.s. why can't I add deals? i get the message that only users who are in australia can post deals and when I last checked, WA was still part of australia. am I missing something?

You must be behind a VPN or corporate network. I will fix this for you, please try again in few minutes.



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Mon, 10/11/2014 - 11:06

I have a Neato - great device. I would highly recommend getting it from someone who will give you a hassle free full warranty. The first one we got died with a 'stuck wheel' message. Neato shipped out a replacement at no cost to me, but that was a long time ago. That was an older version, and they have a history of addressing issues over time so perhaps that is no longer such an issue. Even so, there is now a local distributor (http://www.neatorobotics.com.au/) so warranty returns should be possible if bought from a company that gets their stock from them (https://www.neatorobotics.com.au/sto...). They would not handle support for devices bought from someone overseas though - unless you asked very nicely and were willing to pay.

So - my opinion would be a) buy local if you want peace of mind or b) buy overseas if you are willing to risk that if there is an issue you may have to fix it yourself or even buy another.

Just checked Amazon and you can get the Neato XV Signature Pro for US$405. Including shipping it came to US$454.68 which is about AUD$525 currently. As it's shipped & sold by Amazon, returns should be fairly painless if there is a problem. I would note that this is not the 'botvac' so misses out on some things like the side brushes.....



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Mon, 10/11/2014 - 11:55

ninhursag wrote:

Just checked Amazon and you can get the Neato XV Signature Pro for US$405. Including shipping it came to US$454.68 which is about AUD$525 currently. As it's shipped & sold by Amazon, returns should be fairly painless if there is a problem. I would note that this is not the 'botvac' so misses out on some things like the side brushes.....

I tried adding a newer Botvac to the cart and Amazon tells me that it can't be shipped to Australia so not sure why they can ship XV and not Botvac.

Neato Robotics distributes in Australia through David Jones and Costco but judging from DJ prices, they are very high compared to US prices. Neato vacuums also have a fairly high failure rate so it is a tough decision whether to pay almost 60-70% extra for warranty.

Costco might have a better price on Botvac if anyone's heading to a Costco store in the near future.



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Mon, 10/11/2014 - 12:05

KB wrote:
I tried adding a newer Botvac to the cart and Amazon tells me that it can't be shipped to Australia so not sure why they can ship XV and not Botvac.

Yep - it tends to vary on models, as well as over time. And not just with Neato. I think it will depend on how keen Amazon are to shift stock. When I bought my Neato, Amazon wasn't shipping it but the following week they were! Then a couple of weeks later they stopped. So if you're not in a hurry, then it can be worth just checking every now and then..... I'm sure that eventually the BotVac will ship here from Amazon - but just no idea when or for how long!



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Mon, 10/11/2014 - 12:29

ninhursag wrote:
I'm sure that eventually the BotVac will ship here from Amazon - but just no idea when or for how long!

Personally, I have been happy with Roomba we bought from Costco a year ago. I am not sure how much of an improvement Botvac is going to be so will wait for Roomba to die its natural death before upgrading.

Amazon are starting to build a massive facility in Sydney. I know someone who's involved with some of the building contracts and his opinion is that Amazon might be building a delivery warehouse but the official position is that this facility is going to be a data warehouse for Amazon web services.



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Mon, 10/11/2014 - 17:15

I like the Roombas, but the Neato appealed to me more. I know some people who have Roombas and they complained about them running for ages to try to cover an area, missing stuff even after running for hours, and bump marks on the furniture. The Neato has a laser (what's not to love about that!) so it maps out an area and doesn't bump into things anywhere near as much even in complete darkness. It's not quiet, but then again it's relatively quick (as it doesn't keep going over the same spots) and it has a pretty powerful suction so always seems to find a horrific amount of dust after a run. All I'd like would be for it to be self cleaning & emptying (ie clean off hair from the brush and empty the bin) but otherwise I'm really happy with it.

Will be interesting if amazon do start fulfillment from Australia..... but those are *truly* massive (http://twistedsifter.com/2012/12/ins... - around the 30 acres or 11 hectare mark), so it would not surprise me if the thing in Sydney will be just for the data warehouse unless it's close to that sort of size *and* near a transport/shipping hub.



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Mon, 10/11/2014 - 19:34

ninhursag wrote:

Will be interesting if amazon do start fulfillment from Australia..... but those are *truly* massive (http://twistedsifter.com/2012/12/inside-amazons-chaotic-storage-warehouses/ - around the 30 acres or 11 hectare mark), so it would not surprise me if the thing in Sydney will be just for the data warehouse unless it's close to that sort of size *and* near a transport/shipping hub.

No way near that scale unless they are building smaller warehouses for Australia due to lower scale. Judging from the size of their US warehouses, just one of those warehouses would be more than enough to put all the local retail industry out of their jobs and I am sure there are safeguards around how much Amazon will be allowed to disrupt the local jobs.

I think they will start with an eBay style model first, inviting local retailers to sell on Amazon before setting up fulfilment hubs.
http://www.powerretail.com.au/multic...



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Wed, 19/08/2015 - 16:28

I am just beginning mt research on these cleaners and need help please.
I need allergy and dog hair protection. Floors mainly wooden, tiles and some carpet.
I would like a goid deal with fadt delivery in Aust but open to Amazon but they dont deliver to my area.
What is the best and latest model. Nwanting Neato please



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Wed, 19/08/2015 - 16:34

PatriciaHegney wrote:
I am just beginning mt research on these cleaners and need help please.
I need allergy and dog hair protection. Floors mainly wooden, tiles and some carpet.
I would like a goid deal with fadt delivery in Aust but open to Amazon but they dont deliver to my area.
What is the best and latest model. Nwanting Neato please

What part of Aust are you in? Amazon generally deliver most places as long product is marked as 'global delivery eligible'.

Between the two you mention, I would go for Neato XV Signature pro specially when the pets are involved.



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Thu, 27/08/2015 - 13:51

PatriciaHegney wrote:
I am just beginning mt research on these cleaners and need help please.
I need allergy and dog hair protection. Floors mainly wooden, tiles and some carpet.
I would like a goid deal with fadt delivery in Aust but open to Amazon but they dont deliver to my area.
What is the best and latest model. Nwanting Neato please

Yeah - some things they don't deliver outside of the US. The neato is generally one of them, but every now and then it becomes eligible for shipping to Australia (probably when they find they have excess stock they want to clear). Having a quick loook, currently:

Able to deliver to Australia:
http://www.amazon.com/Neato-XV-Signa... (US$350 plus shipping)
http://www.amazon.com/Neato-Botvac-D... (US$399 plus shipping)
http://www.amazon.com/Neato-Botvac-B... (US$443 plus shipping)

I have an XV-21 and it's good, but yes I'd opt for the newer design not so much for the little side brushes, but for the bigger bin as well as possible further updates to the device itself for reliability. Go here to check out the differences https://www.neatorobotics.com/compar...

Note that at the moment all of the ones that ship to Australia at the moment seem to not be coming direct from Amazon but are being "Fulfilled by Amazon". This may impact on any warranty claims - if something is supplied and shipped by Amazon a warranty claim is probably going to be way easier than if Amazon handballs claims to another party.



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