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#1 Thu, 04/12/2014 - 22:04

Half price business class tickets snafu @ Singapore Airlines

Apparently there was an error in the Singapore Airlines booking system where full business class tickets to europe were being sold for half their normal amount. The airline is telling the travel agents they need to either get their clients to pay for the difference OR they will have to foot the bill themselves. Personally I can't see this ending well for the airline. 50% off doesn't sound all that unusual, and the article says they were being sold "for as little as $3500" so it's not like they were being sold for $5. I'd expect that they would be better off just accepting the loss as a lesson learnt and move on. What do you think? Should Singapore Airlines take the hard line, or take it on the chin?



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Sat, 06/12/2014 - 09:26

Harvey Norman once listed a $102 racquet for $12 (missed the 0) and ended up receiving orders for large quantities. They never sent out the original racquets and instead offered refunds or cheaper alternatives.

While it would make sense for companies to take responsibility for their mistakes, a very few would actually do that. Amazon just recently let a student keep thousands of dollars worth of computer hardware that wasn't ordered in the first place.
http://www.telegraph.co.uk/finance/p...



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Mon, 08/12/2014 - 10:50

KB wrote:
Harvey Norman once listed a $102 racquet for $12 (missed the 0) and ended up receiving orders for large quantities. They never sent out the original racquets and instead offered refunds or cheaper alternatives.
While it would make sense for companies to take responsibility for their mistakes, a very few would actually do that. Amazon just recently let a student keep thousands of dollars worth of computer hardware that wasn't ordered in the first place.http://www.telegraph.co.uk/finance/personalfinance/11269888/Student-sent...

I bought two of those rackets - I think HN handled the issue well. The replacement rackets they sent me were still pretty decent ones (Dunlop Predator 50) so I was still happy with the deal. So we all won - I got what I believed was a decent deal, HN got a sale and I would not hesitate buying again from them. With this current sanfu, I just suspect that the airline should learn from the likes of Amazon and use this as an opportunity to build up customer loyalty rather than handle it as they appear to be doing now....



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Mon, 08/12/2014 - 12:23

ninhursag wrote:

With this current sanfu, I just suspect that the airline should learn from the likes of Amazon and use this as an opportunity to build up customer loyalty rather than handle it as they appear to be doing now....

I agree. I am guessing that all these tickets were booked by corporate travel agents who were going to pay full price anyways and then ended up paying half price.



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